--- title: "5 Star Review By Michael M" description: "At Colin The Plumber we believe that customer peace of mind is just as important as customer satisfaction." url: "https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13807-i-had-a-sewer-backup-issue--called-colin-the-plumber-who-came-out.html" date: "2026-08-26T05:55:11+00:00" language: "en-GB" --- [Skip to main content](#tm-main) - [ Home](https://colintheplumber.us/) - [ Plumbing](https://colintheplumber.us/rochester-plumbers.html) - [ Residential](https://colintheplumber.us/rochester-plumbers/residental-plumbing-rochester.html) - [ Leaks and Repipes](https://colintheplumber.us/rochester-plumbers/leak-detection-rochester.html) - [ Faucets & Sinks](https://colintheplumber.us/rochester-plumbers/faucet-plumbers-rochester.html) - [ Showers & Tubs](https://colintheplumber.us/rochester-plumbers/shower-plumbers-rochester.html) - [ Toilet Plumbing](https://colintheplumber.us/rochester-plumbers/toilet-plumbers-rochester.html) - 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![Serving All Rochester](https://colintheplumber.us/templates/pmtheme/cache/51/we-got-you-covered-500x500-517077ea.jpeg) Serving All Rochester - Award Winning Service - ![Plumbers in Rochester](https://colintheplumber.us/templates/pmtheme/cache/d8/colindrains-d84aaa1d.jpeg) Professional Plumbing - ![5 Star Rated Service](https://colintheplumber.us/templates/pmtheme/cache/12/satisfied-customers-12c6b522.jpeg) 5 Star Rated Service - ![Rochester Plumbers](https://colintheplumber.us/templates/pmtheme/cache/09/colintoday-096465b6.jpeg) Call Colin The Plumber First Name \* Last Name \* Your Phone \* Your Email \* Service Required \* [ Call 585 978 3222 ](tel:5859783222 "Call 585 978 3222") [ Call 585 978 3222 ](tel:5859783222 "Call 585 978 3222") [ Click To Schedule ](https://colintheplumber.us/call-colin-the-plumber.html) - ![New Water Heater Discount Rochester](https://colintheplumber.us/templates/pmtheme/cache/e9/2024-o-water-heater-special-2-e965e8d9.png) - ![Friendly Local Plumbers in Rochester](https://colintheplumber.us/templates/pmtheme/cache/80/2026-o-plumbing-professionals-8051a4cf.jpeg) - 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The plumber who came out tried hard with a couple of different machines, but couldn't clear the obstruction, and explained the next steps in getting the city involved. In these situations the homeowner is in between the plumber & city, potentially facing very expensive repairs. I spoke with Colin.. the following day he showed up personally with two plumbers to show city workers exactly what his plumber had encountered. In the face of this demonstration the city then took action. Everything happened pretty much how Colin & his team figured it would. He obviously cares an awful lot about his reputation and his customers.. highly recommended. - [ Prev](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13808-knowledgeable-worked-with-care-to-the-property-and-showed-us-the-work-that-was.html) - [Next ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13806-called-yesterday-and-he-came-today-found-the-problem-gave-me-an-estimate-and.html) [ Back to All Reviews ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html) ### Schedule Online First Name \* Last Name \* Phone Number \* Email Address \* Service Required \* ## Need a Plumber Fast? Call Colin When you need a plumber in Rochester, no matter how big or small the job, you can always rely on your local experts at Colin The Plumber! Call us now! [ Schedule Online ](# "Schedule Online") [ CALL: 585 978 3222 ](tel:5859783222 "CALL: 585 978 3222") ## Colin The Plumber: Compare The Difference! ![](https://colintheplumber.us/templates/pmtheme/cache/5e/truck-sq-5e45ee90.jpeg)![](https://colintheplumber.us/templates/pmtheme/cache/5e/truck-sq-5e45ee90.jpeg) ### Fast, On Time! We promise to provide a service that is fast and reliable - no more waiting around for plumbers! We'll be there at your convenience. ![](https://colintheplumber.us/templates/pmtheme/cache/6e/drain-cleaning-specialists-6e17f443.jpeg)![](https://colintheplumber.us/templates/pmtheme/cache/6e/drain-cleaning-specialists-6e17f443.jpeg) ### Talented Plumbers There's a difference between decent plumbers and great ones. Colin The Plumber innovates with the latest technology to propose better, and longer-lasting solutions to your plumbing needs. ### Award Winning Service! Colin The Plumber provides award-winning service, voted by local customers. ### Pipe & Plumbing Experts We can solve all the plumbing needs in your home or business, including repipes, drain issues and hot water. ![For all your plumbing needs in Rochester, call Colin The Plumber!](https://colintheplumber.us/templates/pmtheme/cache/6e/colin-6e80bb1d.jpeg)![For all your plumbing needs in Rochester, call Colin The Plumber!](https://colintheplumber.us/templates/pmtheme/cache/6e/colin-6e80bb1d.jpeg) ### Call Colin The Plumber Now! If you're looking for plumbers in Rochester, you can count on Colin The Plumber. Simply call us and ask how we can help, we're available around the clock. ## CALL COLIN! ![](https://colin.videosserver.com/copyrighted-2026-cards-welding.jpg) [ CALL: 585 978 3222 ](tel:5859783222 "CALL: 585 978 3222") ## Read Colin's 5 Star Rated Reviews! [![5 star rated Rochester plumbers](https://colintheplumber.us/templates/pmtheme/cache/db/reviews-total-facebook-big-db47ca83.png)](https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html) [![5 star rated Rochester plumbers](https://colintheplumber.us/templates/pmtheme/cache/2e/reviews-total-google-big-2e597954.png)](https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html) - [ Kara D ★★★★★ Nick came out and inspected our down spout which was overflowing. He gave us a fair quote and recommendations on how to go about fixing the problem. He was very professional and on time. Will be ca... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13721-nick-came-out-and-inspected-our-down-spout-which-was-overflowing-he-gave-us.html) - [ Sarah Lott ★★★★★ I called to get a second estimate on some costly plumbing work and they came out within a couple of hours of my call, diagnosed my problem, and explained to me how to take care of it much cheaper a... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13790-i-called-to-get-a-second-estimate-on-some-costly-plumbing-work-and-they.html) - [ Blaise Mitchell ★★★★★ Colin was absolutely wonderful. He explained everything he was going to do, and even gave what ifs. Colin accommodated to my anxious inquiry, and was understanding because of having three little ch... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13732-colin-was-absolutely-wonderful-he-explained-everything-he-was-going-to-do-and-even.html) - [ Issac ★★★★★ Colin is my go to guy for anything plumbing. Not only is he professional, knowledgeable, prompt, reasonably priced, he does excellent work and he's a nice guy to boot. He has done work for me at fo... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13839-colin-is-my-go-to-guy-for-anything-plumbing-not-only-is-he-professional.html) - [ Andrea Koralewski ★★★★★ Very responsive, thorough and quick! Completely cleaned out our sewer line and removed a really thick root growing in it, sent video of the clean line and explained everything thoroughly. Very happ... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13684-very-responsive-thorough-and-quick-completely-cleaned-out-our-sewer-line-and-removed-.html) - [ jmine170 ★★★★★ We had no hot water. He was able to fix the intake piping size of my tankless water heater and fix a leak in the water pipe the same day that I called! ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13667-we-had-no-hot-water-he-was-able-to-fix-the-intake-piping-size.html) - [ Kevin Rhoney ★★★★★ Had a lot of water leaking in the basement underneath the kitchen faucet. Thought we had a major problem. I contacted Colin thinking we were in for a pretty serious plumbing job. Colin answered my ... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13660-had-a-lot-of-water-leaking-in-the-basement-underneath-the-kitchen-faucet-thought.html) - [ Sarah McCrackan ★★★★★ I highly recommend that you reach out to Colin The Plumber! We worked with Nick. We had a couple plumbing issues after moving, and Nick saved the day. He was there quickly and explained what was go... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13780-i-highly-recommend-that-you-reach-out-to-colin-the-plumber-we-worked-with.html) - [ Edward Deiure ★★★★★ Gave Colin a call and 30 minutes later he was at my house! Helped me fix my plumbing issue and gave an explanation of everything he did. Would highly recommend him to anyone looking for plumbing se... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13884-gave-colin-a-call-and-30-minutes-later-he-was-at-my-house-helped.html) - [ Peter Skelton ★★★★★ Colin is responsive, professional and takes the time to explain the cause of the issue and the possible solutions. Excellent customer service and the highest level of skill ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13804-colin-is-responsive-professional-and-takes-the-time-to-explain-the-cause-of-.html) - [ Patty Aiello Guy ★★★★★ I highly recommend Colin. Great service. I’m sure I will be using him for any future plumbing issues that come my way. ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13869-i-highly-recommend-colin-great-service-im-sure-i-will-be-using-him-for.html) - [ Harry H ★★★★★ Couldn’t be more impressed! Woke up this morning to a significant leak in my basement. A friend recommended Colin. I called and explained the situation. He was over in an hour, was able to figure o... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13781-couldnt-be-more-impressed-woke-up-this-morning-to-a-significant-leak-in-my.html) - [ Sue Northrup ★★★★★ Came quickly and was friendly and professional. Kept us informed each step. Would call them again. Thank you, Mark ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13835-came-quickly-and-was-friendly-and-professional-kept-us-informed-each-step-would-call.html) - [ Danielle Coppola ★★★★★ Colin helped us with an emergency plumbing issue. He was quick, responsive, and kind. Highly recommend his services. ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13758-colin-helped-us-with-an-emergency-plumbing-issue-he-was-quick-responsive-and-kind.html) - [ Shane Thatcher Morissette ★★★★★ I recently reached out to Colin to help me with a problem I was facing And before I knew it he was there and the problem was resolved. Colin educated on the issue and provided preventative steps th... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13898-i-recently-reached-out-to-colin-to-help-me-with-a-problem-i-was.html) [](#) [](#) [ Schedule Online ](# "Schedule Online") [ CALL: 585 978 3222 ](tel:5859783222 "CALL: 585 978 3222") ## Discover Our Plumbing Services - [ ![](https://colintheplumber.us/templates/pmtheme/cache/75/toilet-cleaning-75212076.jpeg)### Clogged Toilets ](https://colintheplumber.us/rochester-plumbers/toilet-plumbers-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/8a/drain-cleaning-2-8a41fa63.jpeg)### Drain Cleaning ](https://colintheplumber.us/drain-cleaning-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/f9/plumbing-ada-f9ae8c21.jpeg)### Leaking Faucets ](https://colintheplumber.us/rochester-plumbers/faucet-plumbers-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/29/pipe-repairs-29dcb703.jpeg)### Repiping ](https://colintheplumber.us/rochester-plumbers/leak-detection-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/7c/tankless-7c5d8860.jpeg)### Water Heaters ](https://colintheplumber.us/water-heaters-rochester/tankless-water-heater-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/94/plumbing-commercial-94bb1f23.jpeg)### Commercial Plumbing ](https://colintheplumber.us/rochester-plumbers/commercial-plumbing-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/ac/leak-locating-acb3a6b4.jpeg)### Leaking Pipe ](https://colintheplumber.us/rochester-plumbers/leak-detection-rochester.html) [](#) [](#) [![Call Colin The Plumber Now!](https://colintheplumber.us/templates/pmtheme/cache/1e/team-1-1e1c4cac.jpeg)![Call Colin The Plumber Now!](https://colintheplumber.us/templates/pmtheme/cache/1e/team-1-1e1c4cac.jpeg) ## Call Colin The Plumber Now! The team at Colin The Plumber are ready to take your call right now, or schedule service online through our form. Call and speak with us today! CALL: 585 978 3222 ](tel:5859783222) [![Colin The Plumber Rochester](https://colintheplumber.us/templates/pmtheme/cache/53/logo-166x100-5327a82c.png)](https://colintheplumber.us/) Colin The Plumber LLC, 1419 Empire Blvd Webster, NY 14580, United States. Tel: [585-978-3222](tel:5859783222), [585-730-2418](tel:5857302418) \*Conditions apply, not applicable with any other offer, nor off any trip or diagnostic fee, or previous service. No cash value. Call For details. \*Additional terms for sump pump monitor offer, NightEye monitor available with purchase of a Liberty SJ10A back up pump, conditions apply, not applicable with any other offer or discount, calls for details. ![Proud Member](https://colintheplumber.us/templates/pmtheme/cache/02/2025-proud-member-footer-0286a2b2.png) --- [](http://facebook.com/colintheplumberllc) [](https://instagram.com/colintheplumberllc) [](https://www.google.com/search?q=Colin+The+Plumber+LLC) Satisfied Customer Testimonials Colin The Plumber Rochester [ Click to view page in markdown format ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13807-i-had-a-sewer-backup-issue--called-colin-the-plumber-who-came-out.md.md "LLM friendly page version in markdown format") Marketing & Website: [![](https://colintheplumber.us/templates/pmtheme/cache/c4/plumbermarketing-wide-30b-c4074a2e.png)](https://plumbermarketing.com/) First Name \* Last Name \* Phone Number \* Email Address \* Zip Code \* City \* Street \* Preferred Date \* Service Required \* Describe Your Problem \* 1000 characters left [ Schedule Online ](https://colintheplumber.us/call-colin-the-plumber/book-online.html "Schedule Online") [ CALL: 585-978-3222 ](tel:5859783222 "CALL: 585-978-3222") ## Schema ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://colintheplumber.us" }, { "@type": "ListItem", "position": 2, "name": "Why Colin", "item": "https://colintheplumber.us/guarantee.html" }, { "@type": "ListItem", "position": 3, "name": "Testimonials", "item": "https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html" }, { "@type": "ListItem", "position": 4, "name": "5 Star Review By Michael M", "item": "https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13807-i-had-a-sewer-backup-issue--called-colin-the-plumber-who-came-out.html" } ] } ``` ```json { "@context": "https://schema.org", "@type": "Review", "description": "I had a sewer backup issue & called Colin. The plumber who came out tried hard with a couple of different machines, but couldn't clear the obstruction, and explained the next steps in getting the city involved. In these situations the homeowner is in between the plumber & city, potentially facing very expensive repairs. I spoke with Colin.. the following day he showed up personally with two plumbers to show city workers exactly what his plumber had encountered. In the face of this demonstration the city then took action. Everything happened pretty much how Colin & his team figured it would. He obviously cares an awful lot about his reputation and his customers.. highly recommended.", "url": "https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13807-i-had-a-sewer-backup-issue--called-colin-the-plumber-who-came-out.html", "datePublished": "2024-05-19T20:00:00-04:00", "publisher": { "@type": "Organization", "name": "Colin The Plumber LLC", "sameAs": "https://colintheplumber.us" }, "inLanguage": "en", "itemReviewed": { "@type": "LocalBusiness", "name": "Colin The Plumber LLC", "image": "https://colintheplumber.us/images/colin-the-plumber/colllin-about-us.png", "sameAs": "https://colinplumbing.com/", "address": { "@type": "PostalAddress", "streetAddress": "1419 Empire Blvd", "addressCountry": "US", "addressLocality": "Webster", "addressRegion": "NY", "postalCode": "14580" }, "telephone": "+15859783222" }, "author": { "@type": "Person", "name": "Michael M", "url": "https://g.co/kgs/v4eVP6S" }, "reviewRating": { "@type": "Rating", "ratingValue": "5", "worstRating": 0, "bestRating": 5 } } ```