--- title: "5 Star Review By Denise Gerken" description: "At Colin The Plumber we believe that customer peace of mind is just as important as customer satisfaction." url: "https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13865-colin-was-prompt-to-reply-to-my-initial-inquiry-prompt-to-complete-the-job.html" date: "2026-08-26T05:15:17+00:00" language: "en-GB" --- [Skip to main content](#tm-main) - [ Home](https://colintheplumber.us/) - [ Plumbing](https://colintheplumber.us/rochester-plumbers.html) - [ Residential](https://colintheplumber.us/rochester-plumbers/residental-plumbing-rochester.html) - [ Leaks and Repipes](https://colintheplumber.us/rochester-plumbers/leak-detection-rochester.html) - [ Faucets & Sinks](https://colintheplumber.us/rochester-plumbers/faucet-plumbers-rochester.html) - [ Showers & Tubs](https://colintheplumber.us/rochester-plumbers/shower-plumbers-rochester.html) - [ Toilet Plumbing](https://colintheplumber.us/rochester-plumbers/toilet-plumbers-rochester.html) - [ Sump Pumps](https://colintheplumber.us/rochester-plumbers/sump-pump-rochester.html) - [ Commercial Plumbing](https://colintheplumber.us/rochester-plumbers/commercial-plumbing-rochester.html) - [ New Water Lines](https://colintheplumber.us/rochester-plumbers/new-water-line-rochester.html "Trenchless Water Line Installation Rochester | Trenchless Water Line Repairs Rochester") - [ Water Quality Solutions](https://colintheplumber.us/rochester-plumbers/water-softeners-rochester.html) - [ Accessibility Upgrades](https://colintheplumber.us/rochester-plumbers/accessibility-bathroom-remodel-rochester.html) - [ Bathroom Remodeling](https://colintheplumber.us/rochester-plumbers/bathroom-renovations-rochester.html) - [ Drains](https://colintheplumber.us/drain-cleaning-rochester.html) - [ Drains & Sewers ](https://colintheplumber.us/drain-cleaning-rochester/drain-sewer-cleaning-repairs-rochester.html) - [ Trenchless Sewer Relining](https://colintheplumber.us/drain-cleaning-rochester/sewer-pipe-relining-rochester.html) - [ Septic](https://colintheplumber.us/drain-cleaning-rochester/septic-system-services-rochester.html) - [ Relining](https://colintheplumber.us/drain-cleaning-rochester/sewer-pipe-relining-rochester.html) - [ Water Heaters](https://colintheplumber.us/water-heaters-rochester.html) - [ Water Heaters](https://colintheplumber.us/water-heaters-rochester/repair-water-heater-rochester.html) - [ Tankess Water Heaters](https://colintheplumber.us/water-heaters-rochester/tankless-water-heater-rochester.html) - [ Why Colin](https://colintheplumber.us/guarantee.html) - [ Your Guarantee](https://colintheplumber.us/guarantee/colin-the-plumber-guarantee.html) - [ Testimonials](https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html) - [ About Us](https://colintheplumber.us/guarantee/about-colin-the-plumber.html) - [ Areas](https://colintheplumber.us/rochester-ny-plumbing-contractors.html) - [ Careers](https://colintheplumber.us/careers.html) - [ Call Us](https://colintheplumber.us/call-colin-the-plumber.html) - [ Call Us Today](https://colintheplumber.us/call-colin-the-plumber/call-colin-the-plumber.html) - [ Book Online](https://colintheplumber.us/call-colin-the-plumber/book-online.html) - [ Careers](https://colintheplumber.us/call-colin-the-plumber/careers.html) - [ Terms & Privacy](https://colintheplumber.us/call-colin-the-plumber/privacy-policy.html) - [ Search](https://colintheplumber.us/call-colin-the-plumber/search.html) # Colin The Plumber Testimonials [ ![Trusted Rochester Plumbers](https://colintheplumber.us/templates/pmtheme/cache/ea/reviews-totals-google-eaeec39d.png) ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html) [ ![Rochesters' Award Winning Plumbing Service](https://colintheplumber.us/templates/pmtheme/cache/8d/hero-trusted-inv-3-8d544914.png) ](https://colintheplumber.us/guarantee/colin-the-plumber-guarantee.html) - ![For Expert Local Plumbers](https://colintheplumber.us/templates/pmtheme/cache/1e/team-1-1e1c4cac.jpeg) For Expert Local Plumbers - Fast, Same Day Service - ![Serving All Rochester](https://colintheplumber.us/templates/pmtheme/cache/51/we-got-you-covered-500x500-517077ea.jpeg) Serving All Rochester - Award Winning Service - ![Plumbers in Rochester](https://colintheplumber.us/templates/pmtheme/cache/d8/colindrains-d84aaa1d.jpeg) Professional Plumbing - ![5 Star Rated Service](https://colintheplumber.us/templates/pmtheme/cache/12/satisfied-customers-12c6b522.jpeg) 5 Star Rated Service - ![Rochester Plumbers](https://colintheplumber.us/templates/pmtheme/cache/09/colintoday-096465b6.jpeg) Call Colin The Plumber First Name \* Last Name \* Your Phone \* Your Email \* Service Required \* [ Call 585 978 3222 ](tel:5859783222 "Call 585 978 3222") [ Call 585 978 3222 ](tel:5859783222 "Call 585 978 3222") [ Click To Schedule ](https://colintheplumber.us/call-colin-the-plumber.html) - ![New Water Heater Discount Rochester](https://colintheplumber.us/templates/pmtheme/cache/e9/2024-o-water-heater-special-2-e965e8d9.png) - ![Friendly Local Plumbers in Rochester](https://colintheplumber.us/templates/pmtheme/cache/80/2026-o-plumbing-professionals-8051a4cf.jpeg) - ![Special Plumbing Discount Rochester](https://colintheplumber.us/templates/pmtheme/cache/a9/wednesday-special-1-a9686a81.png) - ![Fast, On-Time Plumbing Service In Rochester](https://colintheplumber.us/templates/pmtheme/cache/08/2024-o-fast-on-time-1-08aaeb65.jpeg) - ![Sewer Clearing Discount Rochester](https://colintheplumber.us/templates/pmtheme/cache/df/2024-o-drain-cleaning-special-2b-df42d23e.png) - ![Trusted Rochester Plumbers](https://colintheplumber.us/templates/pmtheme/cache/9f/2024-o-trusted-plumbers-3-9f37e04b.jpeg) - ![Free Sump Pump Application In Rochester*](https://colintheplumber.us/templates/pmtheme/cache/be/2024-o-free-app-sump-pump-be510b4c.png) - ![Fast, On-Time Plumbing Service In Rochester](https://colintheplumber.us/templates/pmtheme/cache/08/2024-o-fast-on-time-1-08aaeb65.jpeg) - ![New Faucet Discount Rochester](https://colintheplumber.us/templates/pmtheme/cache/27/2024-o-new-faucet-discount-275a4b46.png) - ![Friendly Local Plumbers in Rochester](https://colintheplumber.us/templates/pmtheme/cache/80/2026-o-plumbing-professionals-8051a4cf.jpeg) - ![Plumbing Financing Available In Rochester](https://colintheplumber.us/templates/pmtheme/cache/f7/2024-o-financing-available-f7d7ca73.png) - ![Trusted Rochester Plumbers](https://colintheplumber.us/templates/pmtheme/cache/9f/2024-o-trusted-plumbers-3-9f37e04b.jpeg) [](#) [](#) 5 Star Review By Denise Gerken Colin was prompt to reply to my initial inquiry, prompt to complete the job and did the job well!! He is very professional and knowledgeable not to mention very fair with cost. I will use him again and recommend him to anyone who need a great plumber! - [ Prev](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13864-great-guy--great-plumber-reasonable-rates-we-had-strange-roots-deep-into-our.html) - [Next ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13867-all-i-can-say-is-thank-you-ill-definitely-see-you-soon-for-more.html) [ Back to All Reviews ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html) ### Schedule Online First Name \* Last Name \* Phone Number \* Email Address \* Service Required \* ## Need a Plumber Fast? Call Colin When you need a plumber in Rochester, no matter how big or small the job, you can always rely on your local experts at Colin The Plumber! Call us now! [ Schedule Online ](# "Schedule Online") [ CALL: 585 978 3222 ](tel:5859783222 "CALL: 585 978 3222") ## Colin The Plumber: Compare The Difference! ![](https://colintheplumber.us/templates/pmtheme/cache/5e/truck-sq-5e45ee90.jpeg)![](https://colintheplumber.us/templates/pmtheme/cache/5e/truck-sq-5e45ee90.jpeg) ### Fast, On Time! We promise to provide a service that is fast and reliable - no more waiting around for plumbers! We'll be there at your convenience. ![](https://colintheplumber.us/templates/pmtheme/cache/6e/drain-cleaning-specialists-6e17f443.jpeg)![](https://colintheplumber.us/templates/pmtheme/cache/6e/drain-cleaning-specialists-6e17f443.jpeg) ### Talented Plumbers There's a difference between decent plumbers and great ones. Colin The Plumber innovates with the latest technology to propose better, and longer-lasting solutions to your plumbing needs. ### Award Winning Service! Colin The Plumber provides award-winning service, voted by local customers. ### Pipe & Plumbing Experts We can solve all the plumbing needs in your home or business, including repipes, drain issues and hot water. ![For all your plumbing needs in Rochester, call Colin The Plumber!](https://colintheplumber.us/templates/pmtheme/cache/6e/colin-6e80bb1d.jpeg)![For all your plumbing needs in Rochester, call Colin The Plumber!](https://colintheplumber.us/templates/pmtheme/cache/6e/colin-6e80bb1d.jpeg) ### Call Colin The Plumber Now! If you're looking for plumbers in Rochester, you can count on Colin The Plumber. Simply call us and ask how we can help, we're available around the clock. ## CALL COLIN! ![](https://colin.videosserver.com/copyrighted-2026-cards-welding.jpg) [ CALL: 585 978 3222 ](tel:5859783222 "CALL: 585 978 3222") ## Read Colin's 5 Star Rated Reviews! [![5 star rated Rochester plumbers](https://colintheplumber.us/templates/pmtheme/cache/db/reviews-total-facebook-big-db47ca83.png)](https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html) [![5 star rated Rochester plumbers](https://colintheplumber.us/templates/pmtheme/cache/2e/reviews-total-google-big-2e597954.png)](https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html) - [ Nick Palmiero ★★★★★ If your looking for people who actually care about customer relationship(s) then this is the type of relationship and service you want for your family household. I had Nick come out from Colin the ... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13725-if-your-looking-for-people-who-actually-care-about-customer-relationships-then-this-is.html) - [ Caroline ★★★★★ My husband called Colin for our kitchen sink which unfortunately required more work than just a simple snaking. Colin was efficient, cost effective, and professional. ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13679-my-husband-called-colin-for-our-kitchen-sink-which-unfortunately-required-more-work-than.html) - [ Timothy Michael ★★★★★ Came out to replace my broken water heater. Great communication, very fast, super friendly, and a very reasonable price. I don’t impress easily, but I’m impressed. Would highly recommend. ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13847-came-out-to-replace-my-broken-water-heater-great-communication-very-fast-super-friendly.html) - [ ImTol3y ★★★★★ Called Colin about my basement flooding two weeks due to all the heavy rain we’ve been having. Sent Nick out to our house and he was amazing. Broke things down on what’s going on. Talked pricing an... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13716-called-colin-about-my-basement-flooding-two-weeks-due-to-all-the-heavy-rain.html) - [ Terese Kelly ★★★★★ Colin responded right away and was able to fix the problem the same day. He was friendly and efficient. I would recommend! ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13796-colin-responded-right-away-and-was-able-to-fix-the-problem-the-same-day.html) - [ Lisa Bell ★★★★★ We had such a great experience with Colin. He was the 3rd call I made today and the only one to call me back! Not only was he here promptly but he fixed everything in no time at all. Will definitel... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13862-we-had-such-a-great-experience-with-colin-he-was-the-3rd-call-i.html) - [ chris bocchino ★★★★★ I’ve dealt with a couple other what I though were reputable companies…I had another place come out a few years ago and give me a quote for some work…almost 4k….I called Colin after seeing how many ... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13801-ive-dealt-with-a-couple-other-what-i-though-were-reputable-companiesi-had-another.html) - [ Dave Pomeroy ★★★★★ Colin is a very dependable, skilled, prompt, patient and pleasant professional. I would use Colin again and recommend him to others. ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13861-colin-is-a-very-dependable-skilled-prompt-patient-and-pleasant-professional-i-would-use.html) - [ Melissa Brown ★★★★★ Went into the basement to turn on the water access outdoors for the season and the valve started leaking. My boyfriend was at work so I called around in a panic. Colin answered right away and asked... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13670-went-into-the-basement-to-turn-on-the-water-access-outdoors-for-the-season.html) - [ Jeanette ★★★★★ I can't say enough about the company and the professionalism of the staff. They have been a lifesaver for a botched job by another non-professional company! ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13852-i-cant-say-enough-about-the-company-and-the-professionalism-of-the-staff-they.html) - [ justin raimondi ★★★★★ Had a kitchen sink back up called at night. Collin came out the next day and helped me understand the problem and give me my best options for fixing it . I highly recommend Collin for all your plum... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13744-had-a-kitchen-sink-back-up-called-at-night-collin-came-out-the-next.html) - [ Skyy Kathryn ★★★★★ Colin fixed my grandma's pipes yesterday ! he was very sweet, honest and reliable ! she couldn't stop talking about how much she liked him. even recommended him to a couple of her friends ! I highl... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13889-colin-fixed-my-grandmas-pipes-yesterday--he-was-very-sweet-honest-and-reliable.html) - [ Natalie D'Angelo ★★★★★ Unfortunately our water tank had stopped working and of course being 3 days before christmas, we panicked. Colin was there that night to install a new tank and for that we are so grateful! He was q... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13860-unfortunately-our-water-tank-had-stopped-working-and-of-course-being-3-days-before.html) - [ Geoffrey Fasy ★★★★★ Colin came out, an inspected my outside drainage system. He tried various methods and was able to pin point the issue along with cleaning out my entire network of piping. He's also helped out with ... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13831-colin-came-out-an-inspected-my-outside-drainage-system-he-tried-various-methods-and.html) - [ R. Allen ★★★★★ Colin was quick to respond to a late night call; very professional; skilled workmanship; an excellent communicator. I highly recommend Colin the Plumber. ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13770-colin-was-quick-to-respond-to-a-late-night-call-very-professional-skilled-workmanship.html) [](#) [](#) [ Schedule Online ](# "Schedule Online") [ CALL: 585 978 3222 ](tel:5859783222 "CALL: 585 978 3222") ## Discover Our Plumbing Services - [ ![](https://colintheplumber.us/templates/pmtheme/cache/75/toilet-cleaning-75212076.jpeg)### Clogged Toilets ](https://colintheplumber.us/rochester-plumbers/toilet-plumbers-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/8a/drain-cleaning-2-8a41fa63.jpeg)### Drain Cleaning ](https://colintheplumber.us/drain-cleaning-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/f9/plumbing-ada-f9ae8c21.jpeg)### Leaking Faucets ](https://colintheplumber.us/rochester-plumbers/faucet-plumbers-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/29/pipe-repairs-29dcb703.jpeg)### Repiping ](https://colintheplumber.us/rochester-plumbers/leak-detection-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/7c/tankless-7c5d8860.jpeg)### Water Heaters ](https://colintheplumber.us/water-heaters-rochester/tankless-water-heater-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/94/plumbing-commercial-94bb1f23.jpeg)### Commercial Plumbing ](https://colintheplumber.us/rochester-plumbers/commercial-plumbing-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/ac/leak-locating-acb3a6b4.jpeg)### Leaking Pipe ](https://colintheplumber.us/rochester-plumbers/leak-detection-rochester.html) [](#) [](#) [![Call Colin The Plumber Now!](https://colintheplumber.us/templates/pmtheme/cache/1e/team-1-1e1c4cac.jpeg)![Call Colin The Plumber Now!](https://colintheplumber.us/templates/pmtheme/cache/1e/team-1-1e1c4cac.jpeg) ## Call Colin The Plumber Now! The team at Colin The Plumber are ready to take your call right now, or schedule service online through our form. Call and speak with us today! CALL: 585 978 3222 ](tel:5859783222) [![Colin The Plumber Rochester](https://colintheplumber.us/templates/pmtheme/cache/53/logo-166x100-5327a82c.png)](https://colintheplumber.us/) Colin The Plumber LLC, 1419 Empire Blvd Webster, NY 14580, United States. Tel: [585-978-3222](tel:5859783222), [585-730-2418](tel:5857302418) \*Conditions apply, not applicable with any other offer, nor off any trip or diagnostic fee, or previous service. No cash value. Call For details. \*Additional terms for sump pump monitor offer, NightEye monitor available with purchase of a Liberty SJ10A back up pump, conditions apply, not applicable with any other offer or discount, calls for details. ![Proud Member](https://colintheplumber.us/templates/pmtheme/cache/02/2025-proud-member-footer-0286a2b2.png) --- [](http://facebook.com/colintheplumberllc) [](https://instagram.com/colintheplumberllc) [](https://www.google.com/search?q=Colin+The+Plumber+LLC) Satisfied Customer Testimonials Colin The Plumber Rochester [ Click to view page in markdown format ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13865-colin-was-prompt-to-reply-to-my-initial-inquiry-prompt-to-complete-the-job.md.md "LLM friendly page version in markdown format") Marketing & Website: [![](https://colintheplumber.us/templates/pmtheme/cache/c4/plumbermarketing-wide-30b-c4074a2e.png)](https://plumbermarketing.com/) First Name \* Last Name \* Phone Number \* Email Address \* Zip Code \* City \* Street \* Preferred Date \* Service Required \* Describe Your Problem \* 1000 characters left [ Schedule Online ](https://colintheplumber.us/call-colin-the-plumber/book-online.html "Schedule Online") [ CALL: 585-978-3222 ](tel:5859783222 "CALL: 585-978-3222") ## Schema ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://colintheplumber.us" }, { "@type": "ListItem", "position": 2, "name": "Why Colin", "item": "https://colintheplumber.us/guarantee.html" }, { "@type": "ListItem", "position": 3, "name": "Testimonials", "item": "https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html" }, { "@type": "ListItem", "position": 4, "name": "5 Star Review By Denise Gerken", "item": "https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13865-colin-was-prompt-to-reply-to-my-initial-inquiry-prompt-to-complete-the-job.html" } ] } ``` ```json { "@context": "https://schema.org", "@type": "Review", "description": "Colin was prompt to reply to my initial inquiry, prompt to complete the job and did the job well!! He is very professional and knowledgeable not to mention very fair with cost. I will use him again and recommend him to anyone who need a great plumber!", "url": "https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13865-colin-was-prompt-to-reply-to-my-initial-inquiry-prompt-to-complete-the-job.html", "datePublished": "2022-09-26T20:00:00-04:00", "publisher": { "@type": "Organization", "name": "Colin The Plumber LLC", "sameAs": "https://colintheplumber.us" }, "inLanguage": "en", "itemReviewed": { "@type": "LocalBusiness", "name": "Colin The Plumber LLC", "image": "https://colintheplumber.us/images/colin-the-plumber/colllin-about-us.png", "sameAs": "https://colinplumbing.com/", "address": { "@type": "PostalAddress", "streetAddress": "1419 Empire Blvd", "addressCountry": "US", "addressLocality": "Webster", "addressRegion": "NY", "postalCode": "14580" }, "telephone": "+15859783222" }, "author": { "@type": "Person", "name": "Denise Gerken", "url": "https://www.facebook.com/ColinThePlumberLLC/reviews" }, "reviewRating": { "@type": "Rating", "ratingValue": "5", "worstRating": 0, "bestRating": 5 } } ```