--- title: "5 Star Review By Catie Sutherland" description: "At Colin The Plumber we believe that customer peace of mind is just as important as customer satisfaction." url: "https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13886-we-have-only-been-moved-in-for-3-days-and-our-water-heater-tank.html" date: "2026-08-26T06:21:25+00:00" language: "en-GB" --- [Skip to main content](#tm-main) - [ Home](https://colintheplumber.us/) - [ Plumbing](https://colintheplumber.us/rochester-plumbers.html) - [ Residential](https://colintheplumber.us/rochester-plumbers/residental-plumbing-rochester.html) - [ Leaks and Repipes](https://colintheplumber.us/rochester-plumbers/leak-detection-rochester.html) - [ Faucets & Sinks](https://colintheplumber.us/rochester-plumbers/faucet-plumbers-rochester.html) - [ Showers & Tubs](https://colintheplumber.us/rochester-plumbers/shower-plumbers-rochester.html) - [ Toilet Plumbing](https://colintheplumber.us/rochester-plumbers/toilet-plumbers-rochester.html) - 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![Serving All Rochester](https://colintheplumber.us/templates/pmtheme/cache/51/we-got-you-covered-500x500-517077ea.jpeg) Serving All Rochester - Award Winning Service - ![Plumbers in Rochester](https://colintheplumber.us/templates/pmtheme/cache/d8/colindrains-d84aaa1d.jpeg) Professional Plumbing - ![5 Star Rated Service](https://colintheplumber.us/templates/pmtheme/cache/12/satisfied-customers-12c6b522.jpeg) 5 Star Rated Service - ![Rochester Plumbers](https://colintheplumber.us/templates/pmtheme/cache/09/colintoday-096465b6.jpeg) Call Colin The Plumber First Name \* Last Name \* Your Phone \* Your Email \* Service Required \* [ Call 585 978 3222 ](tel:5859783222 "Call 585 978 3222") [ Call 585 978 3222 ](tel:5859783222 "Call 585 978 3222") [ Click To Schedule ](https://colintheplumber.us/call-colin-the-plumber.html) - ![New Water Heater Discount Rochester](https://colintheplumber.us/templates/pmtheme/cache/e9/2024-o-water-heater-special-2-e965e8d9.png) - ![Friendly Local Plumbers in Rochester](https://colintheplumber.us/templates/pmtheme/cache/80/2026-o-plumbing-professionals-8051a4cf.jpeg) - 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The other places we had called weren’t able to come until next week! He came and knew right away what it was and we got it replaced. He was so knowledgeable and I would never recommend another plumber, Colin is your guy!! thank you thank you!! - [ Prev](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13664-colin-responded-to-my-urgent-matter-very-late-at-night-and-came-the-next.html) - [Next ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13887-highly-recommend-colin-he-was-able-to-assess-the-situation-give-me-my-options.html) [ Back to All Reviews ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html) ### Schedule Online First Name \* Last Name \* Phone Number \* Email Address \* Service Required \* ## Need a Plumber Fast? Call Colin When you need a plumber in Rochester, no matter how big or small the job, you can always rely on your local experts at Colin The Plumber! Call us now! [ Schedule Online ](# "Schedule Online") [ CALL: 585 978 3222 ](tel:5859783222 "CALL: 585 978 3222") ## Colin The Plumber: Compare The Difference! ![](https://colintheplumber.us/templates/pmtheme/cache/5e/truck-sq-5e45ee90.jpeg)![](https://colintheplumber.us/templates/pmtheme/cache/5e/truck-sq-5e45ee90.jpeg) ### Fast, On Time! We promise to provide a service that is fast and reliable - no more waiting around for plumbers! We'll be there at your convenience. ![](https://colintheplumber.us/templates/pmtheme/cache/6e/drain-cleaning-specialists-6e17f443.jpeg)![](https://colintheplumber.us/templates/pmtheme/cache/6e/drain-cleaning-specialists-6e17f443.jpeg) ### Talented Plumbers There's a difference between decent plumbers and great ones. Colin The Plumber innovates with the latest technology to propose better, and longer-lasting solutions to your plumbing needs. ### Award Winning Service! Colin The Plumber provides award-winning service, voted by local customers. ### Pipe & Plumbing Experts We can solve all the plumbing needs in your home or business, including repipes, drain issues and hot water. ![For all your plumbing needs in Rochester, call Colin The Plumber!](https://colintheplumber.us/templates/pmtheme/cache/6e/colin-6e80bb1d.jpeg)![For all your plumbing needs in Rochester, call Colin The Plumber!](https://colintheplumber.us/templates/pmtheme/cache/6e/colin-6e80bb1d.jpeg) ### Call Colin The Plumber Now! If you're looking for plumbers in Rochester, you can count on Colin The Plumber. Simply call us and ask how we can help, we're available around the clock. ## CALL COLIN! ![](https://colin.videosserver.com/copyrighted-2026-cards-welding.jpg) [ CALL: 585 978 3222 ](tel:5859783222 "CALL: 585 978 3222") ## Read Colin's 5 Star Rated Reviews! [![5 star rated Rochester plumbers](https://colintheplumber.us/templates/pmtheme/cache/db/reviews-total-facebook-big-db47ca83.png)](https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html) [![5 star rated Rochester plumbers](https://colintheplumber.us/templates/pmtheme/cache/2e/reviews-total-google-big-2e597954.png)](https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html) - [ Kimberly Orcutt ★★★★★ Colin and Nick were both professional, friendly, and went above and beyond to help us with our plumbing issues. They fit us in quickly and would highly recommend them to others. ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13756-colin-and-nick-were-both-professional-friendly-and-went-above-and-beyond-to-help.html) - [ Luis Febo ★★★★★ I was refered to him from a friend. I definitely recommend him. He knew right away what had to be done . He figured out why my water heater wasn't staying on, then he fixed the problem. Thank you ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13686-i-was-refered-to-him-from-a-friend-i-definitely-recommend-him-he-knew.html) - [ danielle Coleman ★★★★★ Colin was super communicative and let me know when he would arrive and gave me a heads up 5 minutes prior. Which as someone who works from home- is so helpful. He was pleasant and helpful. He char... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13771-colin-was-super-communicative-and-let-me-know-when-he-would-arrive-and-gave.html) - [ Corey Hanrahan ★★★★★ Colin was there when he said, had the right tools, knew what he was doing, did it well and without charging an exorbitant amount. All with a smile. ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13880-colin-was-there-when-he-said-had-the-right-tools-knew-what-he-was.html) - [ Patty Aiello Guy ★★★★★ Colin The Plumber not only did great work at our house (swapped out kitchen sink) prior to arriving Colin confirmed the appointment, provided an arrival time, not a 4 hr window which is ideal. Arri... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13870-colin-the-plumber-not-only-did-great-work-at-our-house-swapped-out-kitchen.html) - [ Alex Crist ★★★★★ Highly recommend. Colin goes above and beyond to get things fixed and does excellent work. ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13695-highly-recommend-colin-goes-above-and-beyond-to-get-things-fixed-and-does-excellent.html) - [ Casey LaFountain ★★★★★ Colin is incredible!! Honestly the best contract worker we've ever had come to our house! He fixed our garbage disposal, and installed our new faucet & dishwasher! Each time we've worked with him i... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13673-colin-is-incredible-honestly-the-best-contract-worker-weve-ever-had-come-to-our.html) - [ Harry H ★★★★★ Couldn’t be more impressed! Woke up this morning to a significant leak in my basement. A friend recommended Colin. I called and explained the situation. He was over in an hour, was able to figure o... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13781-couldnt-be-more-impressed-woke-up-this-morning-to-a-significant-leak-in-my.html) - [ Jessica Palaszynski ★★★★★ Colin did a fantastic job helping us set up plumbing for our new barn. He was very easy to work with, and was super patient with us when we had a hiccup (on our end) with the town and rescheduled w... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13676-colin-did-a-fantastic-job-helping-us-set-up-plumbing-for-our-new-barn.html) - [ Marion Olson ★★★★★ Colin is very quick to answer the call, quick to respond to a request, and quick to make the necessary repair. We had a toilet that had been installed with the wrong seat, and we weren't able to co... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13692-colin-is-very-quick-to-answer-the-call-quick-to-respond-to-a-request.html) - [ Heidi Connolly ★★★★★ Mark arrived early after sending me a message to make sure the earlier time worked OK for me. Matt joined him and both worked through into the early evening to get me up and running again. Pleasant... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13843-mark-arrived-early-after-sending-me-a-message-to-make-sure-the-earlier-time.html) - [ Sarah V ★★★★★ I contacted Colin for information re a new hot water tank. He provided a quote via email and clearly outlined possible added expenses (ie having to possibly update venting to bring to code). It was... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13712-i-contacted-colin-for-information-re-a-new-hot-water-tank-he-provided-.html) - [ Kaitlyn Greening ★★★★★ I honestly wish there was a way to leave more than 5 stars. Colin is amazing! From pricing and knowledge to overall professionalism. I will never go to anyone else for plumbing again. Highly, highl... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13704-i-honestly-wish-there-was-a-way-to-leave-more-than-5-stars-colin.html) - [ Kevin Rhoney ★★★★★ Had a lot of water leaking in the basement underneath the kitchen faucet. Thought we had a major problem. I contacted Colin thinking we were in for a pretty serious plumbing job. Colin answered my ... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13660-had-a-lot-of-water-leaking-in-the-basement-underneath-the-kitchen-faucet-thought.html) - [ Joshua Burroughs ★★★★★ Colin was absolutely wonderful, expert at his craft super clean job!!! If you have any type of plumbing job I would 100% recommend him from a quick fix to a job like mine, basically building a bran... ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13873-colin-was-absolutely-wonderful-expert-at-his-craft-super-clean-job-if-you-have.html) [](#) [](#) [ Schedule Online ](# "Schedule Online") [ CALL: 585 978 3222 ](tel:5859783222 "CALL: 585 978 3222") ## Discover Our Plumbing Services - [ ![](https://colintheplumber.us/templates/pmtheme/cache/75/toilet-cleaning-75212076.jpeg)### Clogged Toilets ](https://colintheplumber.us/rochester-plumbers/toilet-plumbers-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/8a/drain-cleaning-2-8a41fa63.jpeg)### Drain Cleaning ](https://colintheplumber.us/drain-cleaning-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/f9/plumbing-ada-f9ae8c21.jpeg)### Leaking Faucets ](https://colintheplumber.us/rochester-plumbers/faucet-plumbers-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/29/pipe-repairs-29dcb703.jpeg)### Repiping ](https://colintheplumber.us/rochester-plumbers/leak-detection-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/7c/tankless-7c5d8860.jpeg)### Water Heaters ](https://colintheplumber.us/water-heaters-rochester/tankless-water-heater-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/94/plumbing-commercial-94bb1f23.jpeg)### Commercial Plumbing ](https://colintheplumber.us/rochester-plumbers/commercial-plumbing-rochester.html) - [ ![](https://colintheplumber.us/templates/pmtheme/cache/ac/leak-locating-acb3a6b4.jpeg)### Leaking Pipe ](https://colintheplumber.us/rochester-plumbers/leak-detection-rochester.html) [](#) [](#) [![Call Colin The Plumber Now!](https://colintheplumber.us/templates/pmtheme/cache/1e/team-1-1e1c4cac.jpeg)![Call Colin The Plumber Now!](https://colintheplumber.us/templates/pmtheme/cache/1e/team-1-1e1c4cac.jpeg) ## Call Colin The Plumber Now! The team at Colin The Plumber are ready to take your call right now, or schedule service online through our form. Call and speak with us today! CALL: 585 978 3222 ](tel:5859783222) [![Colin The Plumber Rochester](https://colintheplumber.us/templates/pmtheme/cache/53/logo-166x100-5327a82c.png)](https://colintheplumber.us/) Colin The Plumber LLC, 1419 Empire Blvd Webster, NY 14580, United States. Tel: [585-978-3222](tel:5859783222), [585-730-2418](tel:5857302418) \*Conditions apply, not applicable with any other offer, nor off any trip or diagnostic fee, or previous service. No cash value. Call For details. \*Additional terms for sump pump monitor offer, NightEye monitor available with purchase of a Liberty SJ10A back up pump, conditions apply, not applicable with any other offer or discount, calls for details. ![Proud Member](https://colintheplumber.us/templates/pmtheme/cache/02/2025-proud-member-footer-0286a2b2.png) --- [](http://facebook.com/colintheplumberllc) [](https://instagram.com/colintheplumberllc) [](https://www.google.com/search?q=Colin+The+Plumber+LLC) Satisfied Customer Testimonials Colin The Plumber Rochester [ Click to view page in markdown format ](https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13886-we-have-only-been-moved-in-for-3-days-and-our-water-heater-tank.md.md "LLM friendly page version in markdown format") Marketing & Website: [![](https://colintheplumber.us/templates/pmtheme/cache/c4/plumbermarketing-wide-30b-c4074a2e.png)](https://plumbermarketing.com/) First Name \* Last Name \* Phone Number \* Email Address \* Zip Code \* City \* Street \* Preferred Date \* Service Required \* Describe Your Problem \* 1000 characters left [ Schedule Online ](https://colintheplumber.us/call-colin-the-plumber/book-online.html "Schedule Online") [ CALL: 585-978-3222 ](tel:5859783222 "CALL: 585-978-3222") ## Schema ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://colintheplumber.us" }, { "@type": "ListItem", "position": 2, "name": "Why Colin", "item": "https://colintheplumber.us/guarantee.html" }, { "@type": "ListItem", "position": 3, "name": "Testimonials", "item": "https://colintheplumber.us/guarantee/colin-the-plumber-reviews.html" }, { "@type": "ListItem", "position": 4, "name": "5 Star Review By Catie Sutherland", "item": "https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13886-we-have-only-been-moved-in-for-3-days-and-our-water-heater-tank.html" } ] } ``` ```json { "@context": "https://schema.org", "@type": "Review", "description": "We have only been moved in for 3 DAYS and our water heater tank gave out…water everywhere in our basement and my mom called and he came within the hour!!! The other places we had called weren’t able to come until next week! He came and knew right away what it was and we got it replaced. He was so knowledgeable and I would never recommend another plumber, Colin is your guy!! thank you thank you!!", "url": "https://colintheplumber.us/guarantee/colin-the-plumber-reviews/13886-we-have-only-been-moved-in-for-3-days-and-our-water-heater-tank.html", "datePublished": "2022-07-07T20:00:00-04:00", "publisher": { "@type": "Organization", "name": "Colin The Plumber LLC", "sameAs": "https://colintheplumber.us" }, "inLanguage": "en", "itemReviewed": { "@type": "LocalBusiness", "name": "Colin The Plumber LLC", "image": "https://colintheplumber.us/images/colin-the-plumber/colllin-about-us.png", "sameAs": "https://colinplumbing.com/", "address": { "@type": "PostalAddress", "streetAddress": "1419 Empire Blvd", "addressCountry": "US", "addressLocality": "Webster", "addressRegion": "NY", "postalCode": "14580" }, "telephone": "+15859783222" }, "author": { "@type": "Person", "name": "Catie Sutherland", "url": "https://www.facebook.com/ColinThePlumberLLC/reviews" }, "reviewRating": { "@type": "Rating", "ratingValue": "5", "worstRating": 0, "bestRating": 5 } } ```